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Seller warranties
How do you escalate a complaint on a seller that is unresponsive to a refund for a a defective product within Seller’s one year warranty? Seller is not responding to my communications through eBay. The eBay system doesn’t seem to address how to get a seller to honor warranties. Are the warranties just worthless and not enforceable through eBay system?
1 comment
eburtonlab
Mentor2 years agoIf you purchased a third-party warranty, contact the warranty service directly.
eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.
Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.
A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.
You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases.