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Seller waited until after return date to contact eBay for review of issue
I purchased a flip phone which came with a USB charging cable. The description nor photos include
this information. It is impracticle because if the phone needs charging and I am traveling, the only way to charge it is with my computer. I contacted the seller to return and get a refund. eBay specifies that the seller is responsible for sending a pre-paid shipping label for the return. The seller would not do that. I sent 10 emails and their response was an excuse that I received what I ordered. They asked for photo of what I received. I sent that which showed the USB cable. This seller waited until after the return date to contact eBay to review the case. eBay informed me today that the case is closed because I did not return item by April 18. How can I speak with an eBay representative?
lady_madonna
Mentor2 years ago@positioned
An Ebay representative will not be able to extend the deadline for returning the item. The case is closed and cannot be reopened.
When the seller would not provide a return shipping label, you needed to go back to your Return Request and tp ask Ebay to step in to help you.
positioned
OP2 years agoI did go back to ebay and opened a ticket. Ebay said the seller would send a pre-paid return label.
The seller never did.
positioned
OP2 years agoHow do I contact eBay about this? They need to know that the seller waited until after the return date to contact eBay and ask them to review the case. HELP!
lady_madonna
Mentor2 years ago@positioned
When the seller did not provide a return shipping label, you needed to go back to your request immediately and ask Ebay to step in to help you. It was not necessary for you to wait for the seller to contact ebay.