Seller using loophole to take money and not be covered under eBay so never sends product

Question

There is a seller that uses the Allstate logo selling protection plans when you buy stuff and then never fulfill them or never sends the plan at all so he takes the money and itâ€™s not covered under the eBay money back guarantee and then he never responds and you canâ€™t file a claim with eBay for a refund there are a bunch of feedback about him doing it but I tried to contact eBay so they can put a stop to them doing this to other people but you canâ€™t get hold of anyone with this type of fraud

thanks

eburtonlab · Answer

Every eBay listing has a "report item" link in the body of the description to alert eBay to policy violations or fraud suspicions.

You can also report sellers directly through the Help pages:

https://www.ebay.com/help/action?topicid=4022

If an item is covered by the eBay Money Back Guarantee, there should be a link in the upper right corner of the item listing (if you are using a desktop browser). If the item is not covered, it should say that in the listing under "Coverage".

If a seller lists an item in an improper category to get around the money back guarantee protection, you should be able to contact eBay and get customer service to start a case for you if you can not start one yourself.

You can avoid many issues by choosing to only do business with sellers that have a proven track record of delivering what was sold and that have sold similar sorts of items before. Avoid new or unproven sellers, sellers with a pattern of serious negative feedback, or sellers that have drastically changed behavior or that have unexplained gaps in selling feedback.