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Seller used previous tracking for current item
The seller decided to use the tracking number for an item that was previously delivered. Now the item which hasn't even been shipped shows delivered. Ebay won't help because the old tracking number shows the item as delivered. So, both purchases show the same tracking number now. When I addressed this in conversations with the seller they say they are sorry they put in the wrong tracking number and will fix it. They have not fixed it. Ebay customer support hasn't reviewed my conversations with the seller who admits the item hasn't shipped and maintains their position that I have received the item because the tracking number says so. I've called Ebay twice only to get a message that I'm calling outside of their business hours. One call was made at 12 pm central time. Ebay is acting like a scratched record stuck on the wrong tracking number the the seller used. I need to get a hold of a real person to help them understand this problem!
mr_lincoln
Mentor8 months agoHi @scoobiehead
Really sorry that happens but unfortunately, you have fallen prey to the False tracking number scam. You filed a claim through eBay that you did not receive the item but since tracking showed it was delivered, they ruled against you.
You need to get a document from the Post Office stating that the package was not delivered to your address and then contact eBay with that information to prove delivery confirmation was to a different address than yours. Make sure you tell eBay it was a False tracking number scam.
We recently learned that many of the links we post to Request a call back are now simply forwarding members to eBay's Customer Service "How can we help you today?" page (link below). On that page members have to complete numerous choices before being given ways to be in direct contact with eBay. Depending on the subject, representative availability and other factors requesting a call back may or may not be possible. Chat or an email may be provided. If you get a Chat box Type “AGENT in the box. You can also contact eBay through Social Media if you have accounts there
-Contacting eBay via Social Media:
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
If for some reason eBay does not refund you then you will have to pursue a dispute with your card company or PayPal. Just know that if you do that eBay will not support you at all if you run into issues with the dispute.
Make sure you report the Seller: Report an issue with a seller | eBay
scoobiehead
OP8 months agoThank you, I'll try social media. Post office or ups can't help; the item hasn't even shipped.
Shame on Ebay for allowing this to happen! Especially when it's a known issue and eBay just cuts off the buyer.