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Seller unresponsive and item not shipping
I bought an item. My account is debited and the seller does not respond to any messages and has not shipped the item.
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comics-scifi-collectibles
Mentor2 years ago@francescorocciolo Sellers can have handling times of 0-40 days. The seller just has to make sure the item arrives by the LAST estimated delivery date stated on the listing.
Sorry that your seller is not responding, it is not required by eBay but is of course good customer service to do so.
If your package is late arriving this is what you do to receive a refund:
Look for the last estimated delivery date in your purchase history. You can file a refund request when the item is at least a day late. If tracking shows movement I recommend waiting a week or so for postal service delays.
You have 30 days from the last estimated delivery date to file a refund request on eBay.
Select your item on this page to start a refund request:
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=
4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you.
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
If it is more than 30 days past the last estimated delivery date then you can file a refund request on PayPal up to 180 days from the date of purchase. OR if you didn't use PayPal at checkout contact your bank or credit card to report that you didn't receive the item.