Seller unresponsive

Question

I ordered an item on May 3rd it’s near the end of May. About mid May asked for a response … crickets, just asked for a cancellation , they refused. What do I do? Also another seller was selling a lot and put half of it in the shipment but charged the full amount. So it reads that the package was delivered. I didn’t catch it till several deliveries later but still within my time frame but eBay won’t step in. I’m bout done with eBay any advise?????

inceptions · Answer

Hi @b4pfk-18

For the item not received, here's what to do...

Check the estimated delivery date shown in your Purchase History. When that date has passed, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.

(Opening a case is the best process to follow. When you ask for a cancellation, there is no impact on the seller's record and you have no guarantee that the seller will comply. When you open a case, that goes on the seller's record which should raise a red flag for eBay if the seller makes of habit of not shipping.)

For the item that was incomplete, here's what to do...

If you received an item that is not as described, you have up to 30 days to open a return using the option next to the transaction in your Purchase History. The seller will have 3 business days to provide a prepaid return shipping label or else refund. If he does neither, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=3&pos=1&query=Return%20an%20item%20for%20a%20refund&intent=item%20not%20as%20described&lucenceai=lucenceai&docId=HELP1134