Locked
Discussions in this board are limited to the original poster and Community Mentors
Seller trying to scam me
Seller marked item as Shipped with a tracking # But in chat is telling me to cancel order as he won’t send the item. I can not cancel as he marked item as shipped and I can not get support as delivery day is next Friday. Is seller won’t send the product and in chat can be validated, why I can not get support ?
1 comment
mr_lincoln
Mentor1 month ago · EditedHi @jorgedupin238523
-First: Buyers cannot cancel orders, only Sellers can so either the Seller does not know what they are doing or they do and are making it hard for you to get a refund.
-Wait until one day past the original estimated delivery date and watch the tracking history on eBay. If tracking does NOT show it was delivered then file a claim: You are protected by the eBay Money Back Guarantee for 30 days from the latest estimated delivery date: eBay Money Back Guarantee policy
You can file a claim via the item in your Purchase History that you did not receive your item one day past the original estimated delivery date and up to 30 days after that. Follow the steps in the claim and they will lead to an eventual refund.
You can report a Seller here: Online Customer Service - Report an issue with a seller
-It tracking DOES show it was delivered but you do not have the item then it is probably a False tracking number scam.
You would need to get a document from the Carrier stating that the package was not delivered to your address and then contact eBay with that information to prove delivery confirmation was to a different address than yours. Make sure you tell eBay it was a False tracking number scam.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://www.instagram.com/ebay/
6am to 6pm PST