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Seller trying to scam me.
Purchased an item, he notified me abit later stating it had been delivered to the wrong address that he would dispatch another and send me a tracking number. He sent an INVALID tracking number.... when I tried to file a claim with ebay, he send the original tracking number that he claimed had been delivered to the wrong address. Now ebay has closed it and I can't get the item, or my money back. YET.........in my ebay messages I have all the information verifying what I'm stating. How can I escalate this to get my money back
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eburtonlab
Mentor1 year agoIf you can obtain some hard copy documentation (email is not good enough) that says that the package was not delivered to your address or something that shows the weight or size of the package cannot possibly correspond to your item, or the shipping date precedes your order, then you may be able to contact eBay via social media, provide that documentation to eBay and get help with "false tracking".
If you go through a standard automated "item not received" case, on the other hand, you will lose the case because the seller can provide tracking that appears to show delivery. If you then appeal, you may have some additional options at that point. It appears that eBay has added a new appeal option regarding "delivery to another address", but I do not know how effective that is compared to contacting eBay via social media with documentation and explicitly mentioning "false tracking", which seems to work provided you can obtain the necessary documentation.
If you are unable to get help through eBay, you may have recourse through your payment method, though you should probably exhaust all your eBay options first since once you go through your payment method, eBay will no longer help with that transaction.