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seller that will not update or respond to requests
i am having a problem with a seller mot communicating with me after two requests. I have purchased the same item twice and requested ebay to help. I don't believe the seller is actually shipping item that i have paid for . Oct 2 i purchased and paid for item - item was not shipped - so i waited and waited for Ebay to help - nothing happened so i cancelled the order and received a refund.. the same day i cancelled the order - the item was listed again within same day as i cancelled order - there is something wrong here
i ordered the same item again on oct 10 and paid - again no tracking number and sell will not respond how can i get ebay to step in
lady_madonna
Mentor1 year ago@reiverapet
Go to your Purchase History and click on Order Details next to the item title to see if the latest estimated date of delivery has already passed.
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
If the seller does not respond after 3 days, you can ask Ebay to step in to help you.