Seller strung me along past the "money back guarantee" period. Am I out of luck?

Question

I had a seller who sent me the wrong product. I contacted them, and they said to return the wrong product, and they will pay for the shipping. I shipped the item back, and they eventually sent the replacement, which was also not what I had originally ordered. Upon contacting them again, they simply just won't respond to resolve this issue.

Is there anything I can do? The seller still has my money, and I still don't have my order nor the $30 in shipping for me to return the incorrect item they sent.

mr_lincoln · Answer

@mgindustries99

In addition to what @jonathanbrightlight has provided I doubt you will be able to recover the $ 30 you spent in shipping. In the future you can do the following and avoid the issue:

You are protected by the eBay Money Back Guarantee for 30 days from the date of receipt: eBay Money Back Guarantee policy

Go to the item in your Purchase history and file a RETURN using the reason "Does not match pictures or description". eBay will issue you a pre-paid return shipping label regardless of the Seller's return policy. You return the item and the Seller will have 2 days to refund you. Failing that you go back to the claim and ask eBay to step in and force the refund.

You can report a Seller here: Report an issue with a seller | eBay

jonathanbrightlight · Answer

Unfortunately, if you are past eBay's 30 Day Money Back Guarantee at this point, ebay will no longer be able to assist. You can seek assistance from your credit/debit card or PayPal, depending on how you paid.