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Seller sold item already. I just paid for unavailable item
Seller sold item and states to cancel order. Item had no option to cancel. Any help, seller has no idea what to do and is not trying to help.
1 comment
eastlaneave
Mentor11 months ago@poisonedeb
The seller can cancel the sale from their side.
The seller (not you) can do that from here
https://www.ebay.com/help/selling/getting-paid/sellers-can-cancel-order?id=4136
If the seller doesn't cancel, you can open an Item Not Received Case.
Here is how to formally request a refund of your full payment:
1) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
2) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.