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Seller sent the wrong item
The seller sent the wrong item to us but because the seller does not accept returns eBay will not help. The seller said he would issue us a refund and we sent the item back per his mailing label but now he refuses to issue our refund. There is no way to contact eBay so what do we do?
5 comments
bradandmom
OP9 months agoThe item was sent back on October 11th and received by the seller on October 14th.
lady_madonna
Mentor9 months agoYou can use the following link to request a call back from an Ebay customer service rep :
https://www.ebay.com/help/eua?id=5275&mkpid
Available 5:00 am to 9:30 pm Pacific Time.
bradandmom
OP9 months agoI sent all the tracking receipts to eBay but they are not forcing a return. They know the seller has received the item back per the tracking info but they are not doing anything. We had been in contact with the seller immediately and 3 times in the 30 days but still nothing?
eburtonlab
Mentor9 months ago@bradandmom
You only have twenty-one business days to ask eBay to step in from opening the case or once tracking shows delivery back to the seller.
https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701
eburtonlab
Mentor9 months ago@bradandmom
A seller's "no return" policy only applies to "remorse" returns.
If the buyer files a "not as described" return within thirty days, eBay's money back guarantee applies.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...
If the seller does not provide for tracked return shipping, refund the buyer directly or refund once tracking shows the item has been returned to the seller, after three business days, the buyer can ask eBay to step in and force a refund.