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Seller sent small envelope unstead of my 3 Ridgid drills to wromh address
Bought 3 impact drills on ebay and Seller mailed a 11 oz small package to the wrong address in my zip code so it looks like it was delivered. Sent I did not receive item to Ebay before I noticed several feedbacks that said they had gone to post office to get the proof that the Seller was indeed sending items to wrong address on purpose so it will show it got delivered to you. Went to post office and got the proof but Ebay closed the case and refuses to open it back up so I can send them the proof from the post office that the Seller was doing this and return my money. Looks like ebay has taken the Seller down, but how can Ebay refuse to use the buyer protection to cover this. Have been a user of Ebay for years and seems they should offer better protection. Looks like I am out $230.
comics-scifi-collectibles
Mentor1 year ago@remaxdavid I'm sorry that happened.
1) First, call the post office to see if the tracking number label had your name and address on it.
a) If your name and correct address were on the label, ask USPS to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.
b) If your name and address weren't on that label, ask the Post Office if they will put this in writing. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps here:
2) Then, report the seller using this process
https://www.ebay.com/help/action?topicid=4022
Important, select "The seller has violated one of eBay’s policies"
then "Other"
Explain that the seller is using fake USPS tracking numbers
Include these phrases
Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller use a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.
3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Request a refund.
Use the Customer Service that is on social media this way:
- https://www.facebook.com/ebay
- https://www.instagram.com/ebayforsellers/
Just send a private message to the page. Explain you have a fake or false tracking number situation.
If the appeal doesn't work then contact your funding source to file a chargeback. eBay can no longer assist after you go to your funding source.