Seller sent scam ups delay letters

Question

I ordered a Garmin live scope in the United States I received two different letters from UPS with letters inside saying the item was delayed and will arrive within a few days it has not I informed eBay and included copies of the letters and close-ups of the address in which they came from they denied my appeal to return my money what can I do now the case is closed and they will not refund my money

eburtonlab · Answer

Did one of the letters arrive with tracking? Did the tracking on the letter match the tracking for your purchase?

The seller may have sent the letter in order to have a tracking number that showed delivery to your address.

If so, you may be able to file a "not as described" return and return the letter for a refund, since you ordered an item and only got a letter instead.

comics-scifi-collectibles · Answer

@russdye2051 I'm sorry that happened.

1) First, call the post office/shipper to see if the tracking number label contained your name and your address. (They won't tell you whose name *is* on the package, only that your name and address *is not*.)

a) If your name and correct address were on the label, ask the Post Office/shipper to review the GPS on the delivery, retrieve the item from the wrong house, and deliver it to you.

b) If your name and address weren't on that label, ask the Post Office/shipper if they will put this in writing; it's helpful, but not required. Also, ask for the weight of the package using that tracking number. Follow the rest of the steps starting with 2 below:

FOR UPS:
You can usually find the weight and other details for UPS here:

https://www.ups.com/track?loc=en_US&requester=ST/

then click " Proof of Delivery"

The proof of delivery may have more details about the delivery site, and the weight. Screenshot that.

FOR FEDEX:
You can usually find the weight and other details for FedEx here:

https://www.fedex.com/en-us/tracking.html

Then click 'View More Details' to see the package weight. Screenshot that.

2) Then, report the seller using this process

https://www.ebay.com/help/action?topicid=4022

Important, select "Suspicious seller activity"

then "Other"

Explain that the seller is using fake tracking numbers

Include these phrases

Seller uploaded tracking not associated with my transaction
Tracking details were not accurate
Seller used a false tracking number
Don't write a novel, it's initially being read by a computer, that's why I want you to use those 3 specific phrases in the message.

3) Finally, contact Customer Service and inform them that the seller uploaded a "false tracking number" on your purchase. Share any documentation you gathered. Request a refund.

Use the Customer Service that is on Instagram this way:

- https://www.instagram.com/ebay/

Send a private direct message to the page. Explain you have a fake or false tracking number situation.

If the above steps do not result in a refund then you will have to pursue a chargeback with your funding source ( bank, credit card, etc) . Once you ask your funding source to step in eBay can no longer assist you so save this option for last.