Seller sent me an empty box

Question

I am trying to get ebay to step in and return the money that I paid for a scammer that sent me an empty box. There is no option to ask ebay to step in after the seller “accepted a return”. I have tried to get in contact with ebay for assistance, but there is no one to talk to. The seller stated on a message that he is not going to send me a label to send the empty box back, but he “accepted the return”. Does anyone know what to do in this case?

eburtonlab · Answer

@iran230

If you receive something but the item is "not as described" -- even if it was just an empty box -- you need to start a "not as described" return within thirty days of receiving it. You will have to provide a picture of the box and a couple of sentences of text about the issue.

https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=404...

If the seller does not refund you or provide a return shipping label you should be able to ask eBay to step in. The process is automated; if the seller does not cooperate at any point, ask eBay to step in after three business days but before twenty-one business days has passed.

https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701

Past thirty days, you may still have some recourse through your payment method; contact your card issuer for details.

momtoabeautifuldaughter · Answer

@iran230 wrote:
I am trying to get ebay to step in and return the money that I paid for a scammer that sent me an empty box. There is no option to ask ebay to step in after the seller “accepted a return”. I have tried to get in contact with ebay for assistance, but there is no one to talk to. The seller stated on a message that he is not going to send me a label to send the empty box back, but he “accepted the return”. Does anyone know what to do in this case?

If the seller accepted the return through the case I think a label should have been provided. How long has it been since you opened the case?