Seller says they CAN'T ship my item (didn't offer refund)

Question

I purchased an item on December 31. Received a message from the seller today that they can't ship my item and "sorry for the inconvenience". They didn't even offer to refund my money. Grr. BTW, we are both in the United States.

Ebay doesn't allow me to file a complaint until after January 13th. Is there anything I can do to get the refund process started now?

Thanks!

tea_coffee_biz · Answer

Okay, I appreciate the information. I'll wait and file the report when the time is up. And who knows--maybe the seller will do the right thing beforehand.

evry1nositswindy · Answer

You have to wait until the estimated delivery date has passed to open the case of item not received. I know it's frustrating, but that's all you can do. If the seller couldn't ship for whatever reason, they should have cancelled the order to refund you. They will end up refunding you when they can't prove delivery with tracking.