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Seller says return label was sent, but I never received it — eBay support is not working
Summary: indab35 is facing difficulties with a laptop return on eBay. Although the listing indicates the seller will pay for return shipping, the return label has not been received, and the seller is unresponsive. Attempts to contact eBay support have been ineffective, with automated systems blocking access to a live agent. indab35 is seeking advice on obtaining the prepaid return label before the October 5 shipping deadline.
I opened a return for a laptop because it was larger and heavier than I expected. The listing says the seller pays return shipping, and my return page says the seller sent a label. But there is no label in my return details, eBay Messages, or email. I’ve contacted the seller several times and received no response. My deadline to ship it back is October 5.
I’ve also tried eBay’s support options. The AI chat gives me errors, and when I call, I only reach an automated system that doesn’t let me speak to an agent. None of the contact options I’ve tried have helped me resolve this. Frankly, eBay’s customer support has been terrible in this situation.
Has anyone dealt with this? How can I get the prepaid return label, or get someone at eBay to address the missing label before my shipping deadline?
comics-scifi-collectibles
Mentor1 week ago@indab35 Sorry for the delay in responding, life has been busy.
IF the seller has already refunded you then you will not be able to access the eBay label. If they want the item back they will have to purchase a label offsite and send it in eBay messages as a JPG image.
If the seller has NOT refunded you then contact customer service on social media and ask them to email you a copy of the label.
Contact customer service on social media using a PRIVATE message>
https://www.instagram.com/ebay/
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