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Seller says return label was sent, but I never received it — eBay support is not working
Summary: indab35 is facing difficulties with a return on eBay for a laptop that turned out to be larger and heavier than expected. Despite the seller agreeing to cover return shipping and a supposed prepaid label being issued, indab35 hasn't received it. Attempts to contact the seller and eBay’s customer support have been unsuccessful, with only automated responses and errors from the AI chat. indab35 seeks advice on obtaining the return label or getting support before the October 5 deadline.
I opened a return for a laptop because it was larger and heavier than I expected. The listing says the seller pays return shipping, and my return page says the seller sent a label. But there is no label in my return details, eBay Messages, or email. I’ve contacted the seller several times and received no response. My deadline to ship it back is October 5.
I’ve also tried eBay’s support options. The AI chat gives me errors, and when I call, I only reach an automated system that doesn’t let me speak to an agent. None of the contact options I’ve tried have helped me resolve this. Frankly, eBay’s customer support has been terrible in this situation.
Has anyone dealt with this? How can I get the prepaid return label, or get someone at eBay to address the missing label before my shipping deadline?
disneyshopper
Mentor2 weeks agoIf you filed the returns request using ebay, and the seller accepted it, ebay sends a link in a message. You click the link to print the return shipping label. If this is how you filed the returns request, and there is no link in a message to print the shipping label, and you have looked everywhere, I suggest contacting ebay this way:
https://www.instagram.com/ebay/
Send a private message with your name, ebay user ID, email address, and briefly explain your problem. Someone will contact you in a couple of days.