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Seller says return label was sent, but I never received it — eBay support is not working
I opened a return for a laptop because it was larger and heavier than I expected. The listing says the seller pays return shipping, and my return page says the seller sent a label. But there is no label in my return details, eBay Messages, or email. I’ve contacted the seller several times and received no response. My deadline to ship it back is October 5.
I’ve also tried eBay’s support options. The AI chat gives me errors, and when I call, I only reach an automated system that doesn’t let me speak to an agent. None of the contact options I’ve tried have helped me resolve this. Frankly, eBay’s customer support has been terrible in this situation.
Has anyone dealt with this? How can I get the prepaid return label, or get someone at eBay to address the missing label before my shipping deadline?
