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Seller Saying One Thing Ebay Saying Another
Purchased item 04/01/26. Paid for it immediately. Delivery date of 04/08/26. Nothing on the 8th. No tracking number. Emailed seller asking when I would receive my order. Nothing from her. Emailed again. When I didn't hear from seller I contacted ebay. Heard back instantly from seller. Was told item was a custom order, was out of fabric to make up kit, asked me if I wanted to wait for her supplies to come in for a new kit that it would be another week. I said no and refund my money. She never communicated that in her listing, never communicated that when I placed my order. Have asked ebay for a refund. Seller says ebay has taken money out of her account to refund (days ago) but nothing shows up in my account. Have since found out seller is selling on multiple platforms. Also this has happened to other buyers due to reviews left on her site her on ebay. Seller not responding to my emails but does only and after Ebay contacts her.
selforfun
Mentor5 months ago@likes2sew7
You paid on 04/01 and never received the item, no tracking, and now the seller is changing the story. That’s not how it should be handled.
Right now you should open an Item Not Received request so eBay can step in:
Go here
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041
Once you open it:
Seller gets a deadline to respond
If they don’t refund, eBay will step in and issue it
Everything is tracked in one place, not just messages
About what the seller said - “eBay already took the money” doesn’t mean anything unless you actually see the refund in your order details.
Since there’s no tracking and delivery date already passed, this is exactly what the case system is for.
likes2sew7
OP5 months agoThank you.
I did do an Item Not Received. Seller says ebay has taken money, but my account is not showing it returned.
Here's hoping I get my refund. I know I won't purchase from this seller again.
Kinda gun shy now about shopping on ebay.
This whole experience with this seller has been bad. Her listing, her communication, her saying one thing but I see something else.
Again, thank you for responding.
likes2sew7
OP5 months agoJust email from seller asking me to drop case. Says she will refund.
This doesn't sound right.
Asking for community's input.