Locked
Discussions in this board are limited to the original poster and Community Mentors
Seller response
I put in for a cancellation 2 days ago. Seller hasn't responded. Item hasn't shipped. Can ebay cancel for me?
2 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
I put in for a cancellation 2 days ago. Seller hasn't responded. Item hasn't shipped. Can ebay cancel for me?
mr_lincoln
Mentor8 months agoHi @mnaj2116
No, only the Seller can cancel based on your request. The date you want to keep an eye on is the original estimated delivery date. One day past that is when you can process a claim.
You are protected by the eBay Money Back Guarantee for 30 days from the latest estimated delivery date: eBay Money Back Guarantee policy
You can file a claim via the item in your Purchase History that you did not receive your item one day past the original estimated delivery date and up to 30 days after that. Follow the steps in the claim and they will lead to an eventual refund.
You can report a Seller here: Report an issue with a seller | eBay
golfingaddict
Mentor8 months agoThe seller is the only one that can cancel.
With that said, the seller is not obligated to cancel the order.
You might have return options if the buyer ships to you. Find that information on the listing.