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Seller requested change in shipping address
What do I do if a buyer requested me to send their item to an address other than what is listed on the prepaid shipping label?
1 comment
lisa5768
Mentor1 year ago@allers228
If the request to ship to a different address came via message after the sale make sure it is actually from the buyer and not someone trying to get you to ship the item to them. Look very closely at the 2 user names make sure they match exactly.
If they do not match, ignore the request and ship to your actual buyer.
If it is your buyer you will not be able to change the address after the sale. Let the buyer know eBay requires you to ship to the address on the order. You will need to cancel the sale using reason problem with buyer's address. Then list the item again for the buyer to repurchase with the correct address.