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Seller reply issues
I am having trouble getting a seller to reply ro an item I recieved that is defective
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Discussions in this board are limited to the original poster and Community Mentors
I am having trouble getting a seller to reply ro an item I recieved that is defective
inceptions
Mentor5 months agoHi @gre830775
Here's what to do...
If you received an item that is not as described (in your case, defective), you have up to 30 days to open a return using the option next to the transaction in your Purchase History. The seller will have 3 business days to provide a prepaid return shipping label or else refund. If he does neither, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=3&pos=1&query=Return%20an%20item%20for%20a%20refund&intent=item%20not%20as%20described&lucenceai=lucenceai&docId=HELP1134