Locked
Discussions in this board are limited to the original poster and Community Mentors
Seller rejected return after I opened a case and won
I won a case against a seller that sent me a grossly misrepresented item. I sent the item back immediately after eBay sided with me for a refund. The seller rejected my return and is having the item sent back to sender (me). How do I get through to a representative on eBay, on their end they see the item in transit still and I won't be able to get my refund since the seller is refusing my return, even after I won the case. I cannot get a hold of any representatives on eBay to explain this situation.
3 comments
comics-scifi-collectibles
Mentor2 years ago@dolphluv824 The seller is going to be surprised when eBay forces a refund from their account.
Sorry you had a bad seller.
Here's how to contact eBay customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
dolphluv824
OP2 years agoThank you so much! I received my call, the agent saw that the seller rejected my return and eBay is issuing a refund. I appreciate your help!
comics-scifi-collectibles
Mentor2 years ago@dolphluv824. You're welcome. Just an FYI. eBay forced the refund from the sellers account. They received a much deserved Defect, and they don't get their sellers fees back.
Glad eBay didn't make you wait any longer for the refund