Seller refusing to communicate Carolina Footwear sent damaged item

Question

I've been ignored now for a month since I purchase a pair of boots on December 4. there was a nail, tack or staple coming up through the footbed . I've emailed Carolina Footwear 4 times since them with no response. I left negative feed back after 22 days of no response. Ebay's help section seems to just be endless info with no way to resolve this

eastlaneave · Answer

@dimarconyc TODAY, don't wait until tomorrow. It's 30 days today. You should open a Return Request. The reason could be "Damaged or Defective Item", OR " Different from what I ordered > Didn't Match Description " if the item you got was not what was shown and described. You can open your return request here. Just click the photo and follow the instructions. https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041 You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066 -- You can check the status of your case here: https://www.ebay.com/help/ip?topicId=4667 -- Here is a help page where you can learn more: https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667 Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.