Seller refuses to refund or accept return, item was defective and there is a 30-d buyer refund

Question

Seller will not accept return or give refund, cannot contact eBay, there is no customer service.

eburtonlab · Answer

If the reason for the return is that the item did not match the description, the seller cannot refuse to refund you.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=7&po=2&uci=0&ri=0

If the return is for a "remorse" reason, then the seller's policy is applicable.

You cannot call directly, but you can request a call back from eBay if you are in the US:

https://www.ebay.com/help/contact_us?id=4002&st=10

Or you may be able to contact eBay via social media:

https://twitter.com/askebay

https://www.facebook.com/eBay/

If you have a general question that does not involve account details, you can try asking a question here or on one of the other discussion boards. Lots of experienced users can offer advice and suggestions.