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Seller refuses to refund money after I returned item, $1165.23...
Summary: mero is experiencing issues with a seller who refuses to refund the money for a returned item, despite having sent it back at their own cost. mero has faced delays and excuses from the seller and is unable to speak or chat with a live person at the platform to resolve the issue. eastlaneave advised filing a chargeback through the payment method used, as the issue wasn't initially handled through a case on the platform.
I returned an item and the seller refuses to refund my money. Is it possible to speak or chat with a live human?
5 comments
eastlaneave
Mentor2 weeks ago@mero
eBay can't help you with this refund since you didn't open a case on eBay
Please, file a chargeback on your payment method, PayPal, or credit card. That goes back to eBay and your seller. Do this today.
If you have opened a chargeback, do not close it.
mero
OP3 weeks agoThis is after the item has been returned months ago!
mero
OP3 weeks agoHere is an example of the response..
Hello, friend. The seller has received the package; however, since the payment dispute has not yet been resolved, the seller is currently unable to issue a refund. Please wait patiently for the outcome; once the result is available, the seller will provide you with a full refund.
mero
OP3 weeks agoNo, he has been delaying and making excuses for over 6 months now, and would not send a return label, so I returned it at my cost. It seems impossible to speak or chat with a live human at ebay.
jacbarcollectibles
Mentor3 weeks agoDid you open a case on eBay to return the item? Did the seller send you a prepaid return label or did you just ship the item back yourself?