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Seller refuses refund until negative feedback changed
I have a seller that is refusing to give a refund of any sort in any amount until my negative feedback is fixed. I gave them plenty of time and many exchange conversations before I left my negative feedback. I know holding the feedback against buyers as against eBay's terms, but how do I report this eBay as this is not an easy thing to find? As far as my negative feedback it was received because the product that I received did not match the description in the listing. It was clear that they are trying to push people to buy their product and get them a lesser quality product with falsified information. Does anyone know how I can report this seller for misconduct on listing details but more importantly holding negative feedback against me until they refund my money or some compensation?
eburtonlab
Mentor2 years agoDid you actually file a "not as described" return with eBay within thirty days of receipt of the item? If so, you should be able to ask eBay to step in if the seller does not cooperate after three business days up to twenty one business days after filing the case.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=7&po=2&uci=0&ri=0
If you started a case already, check the status of the case here:
https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701