Seller refused to address delivery issue

Question

Seller refused multiple requests to address an item not received. Delivery notice read, "delivered to front desk. or mail room", though the address I provided was my residence. I traced item through local post office to a shipping center business. Both couldn't find my parcel. Seller has a problem with their shipping and refuses to resolve it.

dough5440 · Answer

I interviewed the supervisor at post office, the carrier who works on my street, and the manager of the shipping center where my parcel was delivered to the "front desk or mail room". My postal carrier told me she hadn't delivered any parcel to my home that day, within 2 hours of the delivery notice. I submitted this info to eBay in my appeal and it was reversed. I still have no idea where my parcel went, but it wasn't my address.

disneyshopper · Answer

The bots see that tracking states DELIVERED so you will automatically lose an Item Not Received case.

Take the tracking down to the carrier and have them check their GPS coordinates to see exactly where the package was delivered. If not to your address, the carrier should try and retrieve the package. Then you upload a copy of that letterhead into an appeal, to get your money back.

https://www.ebay.com/help/buying/returns-refunds/handling-disputes?id=4039

If it was to your address, the package may have been stolen. Contact the police department as well as your homeowners insurance.