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seller refused return on a defective item and refused to pay shipping even though item was defective
I entered a request for a return on a retractable leash I bought that was defective. The seller offered a return, but refused to pay for the shipping. Now they're refusing the return altogether. Do I have any recourse? Is there any Ebay guarantee or phone number for their customer service? I'm getting very frustrated over this.
3 comments
eburtonlab
Mentor6 months ago@anniepee123
If you filed a "not as described" return through eBay within thirty days of receipt, the seller can choose to refund you with or without a return, but cannot refuse to refund you.
If you waited longer than thirty days or filed a "remorse" return, the seller can decide whether to accept a return or not.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=7
anniepee123
OP6 months agoIt has been over 30 days, but only because the seller did not respond to my earlier request in a timely manner. I thought Ebay had their own guarantee, I just can't seem to find a phone number to call them. I've been put into an endless loop using their "help" chats, etc. My frustration is that the seller would not pay return shipping, which I think is in China. The item was $12. At this point, it's not worth my frustration, but Ebay should be easier to contact by phone. Makes me not want to do business with them anymore.
disneyshopper
Mentor6 months agoSince it is past 30 days of receipt of the item, you can file a chargeback with your credit card company if that is how you paid. You only have 180 days from date of transaction to do so.