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seller recieved 3 negative feedback
I noticed just prior to leaving neg feedback my very first one in over 600 purchases.. they had 2 within 30 days because the seller was not trust worthy and went back on his word on refunding me shipping expence, and sending me a diamond that was 1.44 k when I purchased 2.25.. with wrong paperwork.. so I left him neg feedback, so I thought, I went back several days later to see not my feedback but the other 2 removed as well, what is going on ebay... this seller sent me the wrong diamond wrong band, and certificate that wh dated months befgore I placed my order, yet these rings are made to order, I got no appology from seller, and 2 differnt stories of not recieving ring, when in fact it was signed for. negative feedback was left by 3 differnt buyers in less than 30 days, that should be a red flag, yet they are removed to give him 100 percent pos feedback....
mam98031
Mentor3 years agoJust like anything else here on Ebay there are rules for feedback. If whatever you said broke one of those rules, then the seller can ask Ebay to remove it. A seller can't do that, only Ebay can.
1974madvette
OP3 years agoWell that clearly can't be true... I found nothing wrong with the 2 prior neg feedback... if you didn't receive an item, the item was not described. Seller refused to respond, seller sent wrong item, won't honor return shipping agreement.. that feedback should never be removed, 3 different buyers, similar problems, all 3 removed..... that's **bleep**, makes you wonder how many of there feedback from the past was removed.. think about it, to remove 3 different Negative feedback, from 3 different buyers in a 30 day span... something is wrong with that picture, nothing can be said to justify that..
mam98031
Mentor3 years agoYou need to first realize you aren't the deciding factor, Ebay is. Because you don't see something wrong with what your posted doesn't mean that Ebay doesn't. And item can't be both not received and not as described. It would be one or the other. And if you state it hasn't been received but tracking shows that it has been received, that is a problem.
Sadly you are correct, some sellers are not very responsive to emails.
If a seller sent you a wrong item or the item was defective or damaged in shipment, there is a remedy for that buyers can take advantage of. File a claim and get refunded in full. And if a seller does this process and then the buyer still feels the need to file a negative feedback on the seller, that can sometimes be a bit unfair since the seller took care of you and made you whole again.
I get it, this process upsets you. But this is not a one sided problem. While your opinion is you said nothing wrong, clearly Ebay did not agree with you. A couple of the rules regarding feedback is we are not allowed to mention the claims process. And there are others. However Ebay doesn't make this an easy subject to research and learn all the dos and don'ts. So to me it is understandable that buyers often don't know the rules on this.
As to your seller. Ebay evaluates sellers once every 30 days. They have different ways of evaluating sellers and for any seller that is misbehaving on a regular basis, it is pretty easy for Ebay to catch up to them.
You can help by reporting the seller for whatever wrong doing you feel they did.
https://www.ebay.com/help/action?topicid=4022