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Seller Rate Adjustment
I am a seller on eBay. We sell light fixtures, and we had someone order some items but asked if we could refund the shipping because they were also buying fixtures that were for pick up only and would like to pick up the other items.
I came to notice that the Seller Level (US Region) we have our "Tracking uploaded on time and validated" at a 94.03 %. And 7/8 items that are listed are part of that odd pick up/refund order. Even though we confirmed everything through eBay and the customer left us a review on every product received.
Not sure how to get this fixed as not wanting it to reflect on our account. Also, can't find a number to contact and stuck talking to AI bots. Where or how can I get this fixed?
