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seller provided inaccurate information and refuses to work with me to make it right
Purchased a Hawthorne Xmas village piece from a seller.
- Stated piece was new and in an opened box.
- I don't know for sure, but I think that brand new units come with a cardboard box around the styrofoam box?
- Regardless it was obviously opened and contained no light bulb cord.
- This is the 7th year in a row I purchased one of these for my wife and they've always come with a cord.
- Contacted the seller who was unprofessional and basically told:
- It was new and obviously the box had to be opened to take pictures.
- These pieces don't come with cords.
- I searched the internet for info to confirm the what the seller said but I found nothing conclusive. Thus I let it go and purchased my own cord.
- When I went to pack away the piece for the season in the box provided by the seller, I came across the instructions which indicate the cord does come with a new unit.
- Contacted the seller with this new information and they refuse to take any steps to make this right.
What can I do to at minimum ensure this seller is unable to do this to anyone else if not receive some sort of compensation?
Thanks in advance.
5 comments
an-57470
·3 years agoIf you receive an item that was not described accurately, you have eBay's Money Back Guarantee.
Open a Return Request to the right of the item on your purchase history and indicate the reason the item is not described accurately. You will need to include a photo.The seller has three full days to issue a prepaid return shipping label, ( if he wants the item back) or a refund in full. If there is no response from the seller by day 4, return to the case details on your Purchase History under Cancelled Invoices and click on Ask eBay To Step In
rfmtm
Mentor3 years agoWhat was the Item Number?
micahelsbooker
OP3 years agoHi and thanks for the response. Thought I'd get notification of responses so just now seeing this:
Item number:185641984829
rfmtm
Mentor3 years agoYes, if new and unopened, as far as I know, should have come with an outside cardboard wrap and included a lamp cord socket.
You either have to return as an Item Not as Described for a refund, or spend a buck for a new lamp socket cord and keep it.
disneyshopper
Mentor3 years agoWhen you have decided what to do, after all is said and done, you can leave calm, factual feedback. You have 60 days to do so.