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Seller protection. Buyer mistates to score a return and with improper packing causes damage
Been with ebay for 18 years and have a first negative feedback. The product was marked "for parts or repair". Buyer a a remorse and raised Item not as described. I accept the return which is the right thing to do. Buyer packs improperly and causes a damage which is beyond any salvage value. Gets his money back and leaves a negative feedback. I am appalled by eBay customer service on 4 occasions and assured as a seller I am protected. Leaves a really bad taste with how its handled. Appealing and asking for feedback removed is unsucessful. Should I just stop selling on eBay. Its beyond frustration now.
3 comments
kiran110377
OP1 year agoAm done with eBay. Removed all my listings. Customer service supervisor understood the problem but says he can’t remove the feedback. Left a very bad taste.
gosimus
Mentor1 year ago@kiran110377
< Should I just stop selling on eBay >
Not just no but hell no. So some bonehead gave you a neg. That's a tough break, but don't compound the problem by giving him the power to chase you off eBay.
< Appealing and asking for feedback removed is unsucessful >
Try one more time with this form: https://www.ebay.com/sellerhelp/feedback Be sure to emphasize that you have already refunded the buyer.
kiran110377
OP1 year agoUnfortunately, they closed it saying feedback cannot be removed as they feel I have not described it well enough. I even accepted the return which obviously got damaged and still have to go through this. I will try one last by talking to them.