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seller protection and service metrics strike removal on disputed item not as described return
I had an inad return in December for invalid reasons. I reported the buyer for abusing the return policies and asked that the inad return not be counted against my return metrics. I noticed last week that the return metrics number had increased by one so this had to be related to the December false inad return.
I contacted ebay customer service over the weekend on facebook messenger. The representative "couldn't open" the required page to see if they could assist in removal of the metrics strike. I am a top rated seller and accept 30 day returns, supposedly qualifying me for enhanced seller protections. When I tried to contact ebay customer service on facebook messenger yesterday I didn't get the normal response requesting me to verify my account, and didn't receive any response from ebay whatsoever.
Please advise me on seller protections, false inad returns and how to effectively appeal the metrics strike.
