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seller protection
Summary: The discussion titled 'seller protection' was initiated by photostop, but no content was provided in the initial post. comics-scifi-collectibles responded, also without any content, resulting in an incomplete discussion lacking substantive engagement or information on the topic.
I sold and item for about $30 and shipped it on time using ebay postal shipping. The item was listed with an extended shipping and handling time of seven business days. The post office did not deliver it quickly as they had weather related delays that ebay was aware of. Ebay said this would not affect my metrics for late delivery. The buyer contact ebay and filed item not delivered claim and I was told by ebay to refund the buyer using funds that were on hold. Ebay charged my card on file to refund the buyer and released funds on hold days later. Post office delivered package a few weeks later. Buyer kept the item and would not pay for it or return it. I sent an appeal to ebay that was ruled in my favor. Ebay said they would refund me in 48 hours. That was over a month ago. I've called them and messaged ebay and got many different replies but have still not received my refund. The did issue a refund and charged me back a few hours later with no explanation. I've spoken with supervisors and told the department that can fix this does not accept phone calls. This is very frustrating . I've spent hours on hold with no resolution from ebay. I have all the SR# and thread ID# but no one at ebay cares to deal with this. Any suggestions would be appreciated. It's the principle of doing everything right and getting ripped off.
comics-scifi-collectibles
Mentor4 months ago@photostop
You may be eligible for seller protection>>
If you ship on time and refund the buyer when they ask through a INR refund request then you do qualify for Seller Protection if the item finally arrives IF you use an eBay shipping label. See this notice>
https://www.ebay.com/sellercenter/news/2025-september/inr-policy-updates
Try contacting customer service on social media.
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://www.instagram.com/ebay/
6am to 6pm PST