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Seller problem
Item arrived all stained. Listing states the item is not returnable. I contacted the seller explaining it arrived all stained. They claim it happened in the box and gave me $5 back. I asked for the shipping to be refunded b/c they listed the item as New. They replied that I am threatening them and they’ve been with eBay for 24 years. They want me to pay to ship it back and then they will refund shipping. What are my options?
1 comment
disneyshopper
Mentor6 months agoGo to My ebay > Purchase History
Locate the item. Click on RETURN THIS ITEM because it is Not as Described. This reason trumps the seller's no return policy. You will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. Print out the label, affix it to the box, and have the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund you within 2 days. If no refund, go back to the case and click on Ask ebay to step in, to force the refund.