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Seller performace
How do you resolve cases on items where the item shipped but never got delivered and ebay issued a refund? I have 5 items that say "item not received case closed without seller resolution".
5 comments
jfregeau53
OP5 months ago**bleep**, ok thank you for the help.
fashionsandbeauty4u
Mentor5 months ago@jfregeau53
Buyers are allowed to open an Item Not Received refund request once it's one day past the estimated delivery date. The Seller then has three business days to respond with either a valid tracking number showing it's in transit or a full refund. If the Seller does not respond on time, on the 4th day, eBay will step in and force the refund from your funds. You will then receive a serious defect on your account for not resolving the issue with your Buyer.
If you use eBay labels, and the Buyer opens an Item Not Received refund request, and you refund from that request, after the item is delivered, eBay should reimburse you.
jfregeau53
OP5 months agoThanks for the info, I am new to selling on ebay. I don't do the cheaper shipping any more and haven't had any issues since. Is there a way to resolve them now after ebay refunded them?
jacbarcollectibles
Mentor5 months agoSorry no., Once eBay was forced to make the refund the purchase is over and you received the defect on your account. When the buyer opens the case you needed to enter the tracking number into the case notes so eBay would give additional time to prove delivery. When you did not do this the case went in favor of the buyer.
fashionsandbeauty4u
Mentor5 months ago@jfregeau53
Once a Buyer has been refunded, eBay considers the case closed. The best thing now is to focus on completing future orders successfully.
Best of luck.