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seller offered a replacement instead of a refund
The seller offered a replacement instead of a refund. I am fine with that, but they want me to close the refund request first. Is that the way you are suppost to do it? or do I have to tell them that they need to send the replacement first? Thanks
3 comments
fashionsandbeauty4u
Mentor1 year ago@sell-0-matic
We strongly recommend that you do NOT close the refund request. If you do, you cannot reopen it and the Seller has zero incentive to send a replacement. Instead, it is better to accept a refund. Once you open your refund request, the Seller has three business days to respond. If they do not, on the 4th day, go back to your request and ask eBay to step in and force the refund.
Do not let this Seller string you along.
sell-0-matic
OP1 year agothank you so much!
fashionsandbeauty4u
Mentor1 year ago@sell-0-matic
You are most welcome!