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Seller not sending item as promised and bot not forwarding complaint to agent
No way to contact eBay about a fraudster that takes your money and don't send items, because the Bot decides what requests goes to an agent. Terrible customer service!
1 comment
eburtonlab
Mentor2 years agoIf an item does not arrive by the last estimated delivery date shown in your Purchase History, open an "item not received" request. There is no need to contact an agent unless tracking shows delivery but you did not receive anything.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=7&po=1&uci=0&ri=0
The seller will have three business days to provide tracking that shows delivery; after that you can ask eBay to step in and refund you.
If you have questions or get stuck, post a follow-up here.