Seller not responding to request to cancel bud

Question

I bid on item that I made mistake and do not want. Seller will not cancel bid as they said "don't know how to do that". I sent procedure that I looked up on Ebay and sent to them. They stated I need to contact Ebay which is not true as Ebay cannot do that seller has to. Seller not helping at all. My only recourse is to refuse payment which jeopardizes my account. What to do? Seller is at fault here not me.

woodland_gnome · Answer

No, you are at fault for making the mistake. The seller is not required to fix your mistake. When the seller chooses not to cancel and you don't have a valid reason (you don't) to retract, you honor your promise to follow eBay's rules and hope you are outbid. If you win you can try again with the seller; there is a way for a buyer to initiate a Transaction Cancellation case within the first hour after the transaction (end of auction--Purchase History: More actions: Ask to cancel order) https://www.ebay.com/help/buying/buyers-can-cancel-order/buyers-can-cancel-order?id=4004&st=12&pos=1&query=How%20buyers%20can%20cancel%20an%20order&intent=buyer%20cancel&docId=HELP1019#section1 and the seller has 3 days to reject it (if you haven't paid the cancellation goes through if the 3 days goes by without the seller taking action). Other than that you can try the seller again to see if s/he will do a Transaction Cancellation at your request (again, s/he is under no duty to do so or respond and can choose to file the Unpaid Item Dispute after 4 days instead), or pay, or take a UID strike, or hope s/he dithers around for a month until it's too late for him/her to open a UID.