Seller not responding on failed product, it has 2 years of warranty

Question

Seller not responding on failed product, it has 2 years of warranty. eBay customer service failed to provide resolution or control seller on their warranty, saying that it past 90 days eBay warranty. But the inverter pump for Prius has 2 year warranty on their description. eBay failed to get the warranty resolution.

eburtonlab · Answer

@s_rao_m

If you purchased a third-party warranty, contact the warranty service directly.

eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.

Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.

A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.

You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases, though PayPal has limited "not as described" returns to thirty days. After your credit card protection expires, you have few options.