Seller not responding and says item is sold after I paid

Question

Hello,

I’m buyer

nick name seller :

[Removed by moderator]

I purchased an item on March 20 (US time). After I completed the payment, the seller told me that the item was already sold.

The seller has not been responding to my messages for several days. They also do not confirm the cancellation request.

I paid for the item, but I have neither received shipping information nor a refund.

What should I do in this situation?

How can I either receive the item or get my money back?

Thank you for your help.

momtoabeautifuldaughter · Answer

@adulta0 wrote:
Hello,
I’m buyer
nick name seller :

I purchased an item on March 20 (US time). After I completed the payment, the seller told me that the item was already sold.

The seller has not been responding to my messages for several days. They also do not confirm the cancellation request.

I paid for the item, but I have neither received shipping information nor a refund.

What should I do in this situation?
How can I either receive the item or get my money back?

Thank you for your help.

Good info has already been given to you. I want to also add you cannot post the sellers ID here. You either need to remove it yourself or a mod will

wooden_flower · Answer

@adulta0

I’m sorry that your seller is not honoring the sale.

After the last expected delivery date, but no more than 30 days after the last expected delivery date, go to your purchase history - select 'I haven't received it' and follow the prompts.

The seller has 3 business days to provide tracking that shows delivery, or a refund. If he doesn't, go to your case and click 'ask us to step in'.