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Seller not responding about return/refund
I purchased a plumbing item that doesn't fit, so I initiated a return/refund. The seller took a long time to get back to me, and offered $25 if I would keep the item. I didn't accept, so they offered $40. I still didn't accept. The listing indicated free shipping and returns, but I offered to pay half of the return shipping, because I need the money to replace the item with one that fits. Now the seller has stopped responding. How can I reach a live eBay representative to help solve this?
2 comments
house*of*paws
Mentor2 years agoHi @4ravens-1
If your return request is still open … just go to it and ask eBay to step in.
I’m surprised you weren’t sent a prepaid shipping label as soon as you filed the return request. That’s what should have happened when a listing shows a ‘Free return’ policy.
4ravens-1
OP2 years agoThank you for your reply. Yes, I agree that I should have received a return label. At your suggestion, I've now contacted eBay, and they will look into this for me. I use eBay all the time, and haven't had this problem. Fortunately, they were happy to step in.