Go to your Purchase History and click on Order Details next to the item title to see if the latest estimated date of delivery has already passed. IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request: Go to your My Ebay page >> Purchase history Select â€œMore actionsâ€ beside your item and then â€œI didn't receive it.â€ Click the box beside I want a refund. Select Send request. If the seller does not respond to the refund request, after 3 business days you can ask Ebay to step in to help you. Find the item in your Purchase History Select See request details Select â€œAsk eBay to step in.â€

Seller not responding about item not being shipped but its already paid | Ask a Mentor

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Seller not responding about item not being shipped but its already paid

Item is iphone pro

ndyplby

618 View listings

Posted 8 months ago·Last reply 8 months ago

1 comment

lady_madonna

Mentor8 months ago

Volunteer Ebay Mentor1040 View listings

Go to your Purchase History and click on Order Details next to the item title to see if the latest estimated date of delivery has already passed.

IF/WHEN the latest estimated date of delivery has already passed by at least 1 day, you have up to 30 days past estimated date of delivery to file a Refund Request:

Go to your My Ebay page >> Purchase history

Select â€œMore actionsâ€ beside your item and then â€œI didn't receive it.â€
Click the box beside I want a refund.
Select Send request.

If the seller does not respond to the refund request, after 3 business days you can ask Ebay to step in to help you.

Find the item in your Purchase History
Select See request details
Select â€œAsk eBay to step in.â€