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Seller not responding
Purchased an item that stated warranty, and the seller does not respond anymore. He communicated great when I was asking questions before the purchase. He is still on eBay, it is not like he’s gone. Purchased item Aug ‘22 and tried reaching the seller
Feb/Mar ‘23. He is avoiding me. His posting now just says YES under the warranty heading, where before it said 1-2 yrs
What do I do?
1 comment
eburtonlab
Mentor3 years agoIf you purchased a third-party warranty, contact the warranty service directly.
eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.
Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.
A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.
You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases.