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Seller not responding
I purchased an item and the seller hasn't responded. The item was for pickup and is time sensitive to keep my business going. What should I do?
3 comments
mudshark61369
Mentor8 months ago@larrrile_77 ,
Did you check the seller's feedback profile to see if they are a new or inexperienced one? Did the listing have Local pickup as one of the shipping options? Have you paid for the item yet or were you going to do that when you meet with them? Depending on your answers to the 3 questions we can help you but we need more information.
larrrile_77
OP8 months agoThe item was for pickup only and I paid for it but I have the code the seller has to scan to complete the transaction. I also checked their feedback and the last was from 2024.
mudshark61369
Mentor8 months ago@larrrile_77 ,
The seller not having received any feedback in over a year, probably means they did not know about the 30 day hold ebay places on all new or returning sellers payments. On their account the payment status shows Pending, so they are probably not responding because they think you are trying to get the item without paying.
Try messaging them again and tell them if they have not responded because the payment status shows Pending or Processing, to do a Google search for " Payments on hold, ebay " if they do that they will get the info they need to get the funds released. Hopefully, they will respond after that. Do make sure when you go to pick up the item that you bring the QR or 6 digit code you should have received so they can prove to ebay that the item was picked up, then leave them a positive feedback if the item is as described as soon as you can. Read the info in the link below so you know what to do.
https://www.ebay.com/help/buying/shipping-delivery/changing-delivery-address-method/local-pickup?id=4056