Seller not responding

Question

I purchased an item on ebay. Before buying the seller was responsive. The item says shipped not tracked but when I contacted the seller to ask if it actually shipped or just a label was created they aren't responding. I inquired about another item in their shop just to see if they would answer and they did. When I asked about my actual order there has been no response. I have tried to contact an agent as to not have to wait a few weeks for the delivery expiration to get my money back because for...

comics-scifi-collectibles · Answer

@juliknisle0 . Sorry that your seller is not responding. An eBay agent cannot force a refund sooner than after the last estimated delivery date. The tracking, while nice to have as a buyer, is for the sellers protection to prove delivery. You are covered by the eBay Money Back Guarantee. Sorry your purchase didn't go smoothly. Here's how to get your money back. Look for the last estimated delivery date in your purchase history. You can file a refund request when it is one day PAST the last estimated delivery date . You have 30 days from the last estimated delivery date to file a refund request on eBay. Select your item on this page to start a refund request: https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st= 4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you. https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701 If it is more than 30 days past the last estimated delivery date then you can file a refund request on PayPal up to 180 days from the date of purchase. OR if you didn't use PayPal at checkout contact your bank or credit card to report that you didn't receive the item.