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Seller not responding
Hi All,
I placed a "buy now" order online and paid for it immediately on 5/22. Per post seller stated item would ship and arrive no later than 6/2. The seller is in NV and I'm in NJ. As of this morning, there is still no tracking information for my shipment and the seller has not responded to my messages requesting an update on the order. What suggestions do you have on how to rectify this?
Thanks!
6 comments
jenjep-tr9ywp
OP1 year agoThis is what the listing showed:
Shipping
Delivery info
Arrives May 27, 2025 - Jun 2, 2025
Returns
golfingaddict
Mentor1 year agoIf your item was promised by June 2nd it is too early to do anything about it.
If it does not arrive by the ESTIMATED delivery date, then you can take action. Please remember that estimated delivery dates are not in the control of the seller. They can control when they ship but not when the carrier delivers.
jenjep-tr9ywp
OP1 year agoThanks but seller hasn't shipped the item and is not responding. I guess I'll just have to wait until June 2nd and then take action.
golfingaddict
Mentor1 year agoWe can't see the order, but sellers can add a "Handling Time" to their orders.
Some sellers only ship once a week, others every three business days. In fact, a seller can set their handling time (time it takes to get the package into the system) for up to 30 business days.
I do not operate this way. I ship same day or next business day. But not all sellers can do that.
I also answer all emails.
I don't know why this seller is acting this way. You would need to give us more details about what the listing actually has for handling time, where the seller is located and where the item is shipped from.
If it is a drop shipped item, it could still easily arrive by June 2.
You also have to understand that estimated delivery time as stated in the listing is not a drop dead date. Don't be surprised if you cannot open a request immediately on June 2.
comics-scifi-collectibles
Mentor1 year ago@jenjep-tr9ywp
Sorry your purchase didn't go smoothly. Here's how to get your money back.
Look for the last estimated delivery date in your purchase history. You can file a refund request when it is one day PAST the last estimated delivery date .
You have 30 days from the last estimated delivery date to file a refund request on eBay.
Select your item on this page to start a refund request:
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=
4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you.
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
If it is more than 30 days past the last estimated delivery date then you can file a refund request on PayPal up to 180 days from the date of purchase. OR if you didn't use PayPal at checkout contact your bank or credit card to report that you didn't receive the item.
jenjep-tr9ywp
OP1 year agoThank you for the thorough reply. I'll wait until 6/2 to start this process.