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Seller not responding
Purchased an item on 21 March.
After a week with no action taken by the seller, requested to cancel.
Been three days, no response.
Per the system, it would appear the seller has the option to cancel or ship, until then they have the item AND the money.
I'm not finding any way of escalating.
1 comment
disneyshopper
Mentor1 year agoGo to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back.
If it is past the 30 day limit, you will need to log into Paypal and file an Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.
If you paid with a credit card, file a charge back with your credit card issuer.